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Xilxo Cymbals are hand made in Istanbul, Turkey.
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Every cymbal is crafted by Turkish craftsmen using ancient technics. The secret alloy is created in smoky ovens, cast and feed through rolling mills, hammered by hand before the final lathing. These cymbals are then handpicked to meet Xilxo signature standard. The result is a superior cymbal with a unique sound and character.
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Warranty
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Xilxo warranty covers material and craftsmanship for all Xilxo Cymbals and provides for a free replacement of detective cymbals for ONE year from the date of purchase (a copy of original invoice needs to be enclosed with return of the cymbal). A cymbal will not be replaced under following conditions: it has been previously replaced, treated abusively, dropped, the center hole is worn due to improper stand set-up, misplayed or played with excessive force, not maintained under Standard Cymbal Care conditions. Printed logos on cymbals and splash cymbals are not covered with this warranty.
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If you believe your cymbal has a factory defect:
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Enclose a copy of original invoice.
Locate the damage with a piece of tape on the cymbal.
Place the cymbal in a clean box.
Ship the package to:
Xilxo
814 St. James Ave.
Park Hills, KY, 41011
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Cost of shipping a damaged cymbal to Xilxo is the customer’s responsibility. Cymbals not meeting the warranty guidelines will be returned to customer and shipment cost of a replacement or damaged cymbal back to the customer is covered by Xilxo Cymbals.
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