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We stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers - our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well.

RETURNS:  You may return your purchased item within 365 calendar days starting from the original purchase date. Cymbals subject to return must be unworn, without damage, stick marks and key holing, in original condition with the logos. In store purchases may be returned and if shipping is requested its cost will be paid by the customer. The return shipping is FREE of charge for online purchases, only applicable within the continental US. Please send an email to [email protected] with the invoice of your purchase attached and mention your return, indicate if you like a refund or exchange. Upon receiving your request, we will email you a return shipping label, if your address is within the continental US. 


REFUNDS:  Refunds are applicable only for returned items within 14 calendar days starting from the original purchase date. If you ordered by credit card, we'll credit your account which will show on your next statement, depending on the issuing bank and/or billing cycle.

EXCHANGES:  Exchanges are applicable only for returned items within 365 calendar days starting from the original purchase date. Cymbals which are purchased at the store are shipped if requested and shipping cost will be paid by the customer. The exchange shipping is FREE of charge for online purchases, only applicable within Continental US. 


CUSTOM ORDERS:  Custom orders are not refundable and can only be exchanged with in-stock items.

CLOSE-OUT SALES:  Close-out sales items are not refundable and can only be exchanged with in-stock items. Free of charge return and exchange shipping are not applied for close-out sales items.


QualityGuaranteed

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